FedEx is a global market leader in integrated transportation, information and logistics solutions with over 140,000 employees worldwide. The FedEx corporate umbrella provides strategic direction for five major operating companies: FedEx Express, FedEx Ground, FedEx Freight, FedEx Custom Critical and FedEx Trade Networks.
One of the greatest challenges FedEx faces in employing such a massive workforce is effectively keeping its people up-to-date on its new products and services. FedEx approached THAT Agency for help in this regard and the results of this unique partnership were substantial.
THAT Agency created FedEx eBusiness Tools Training Module CD Rom. This effective and economical alternative to traditional corporate training methods contained an interactive multimedia presentation complete with voiceovers in multiple languages. Due to the comprehensive nature of the information, THAT Agency designed a navigation scheme that would allow employees to effortlessly review subjects, locate detailed product information or browse general categories with the click of a mouse. Built using custom technologies, the training presentation was compatible with all FedEx workstations, and cross-platform so that employees could access and complete it at home.
In the end, FedEx deployed this module across the world and in their words, "We were fortunate to find a firm with such versatile capabilities as THAT Agency'"